Zoo Services Associate (Seattle)
Zoo Services Associate (Seattle)
Applications are now being accepted for Zoo Services Associate in the Guest Services/Admissions Department at the Woodland Park Zoo in Seattle. There are part-time, seasonal, non-benefited position to be filled at this time.
SUMMARY
This position promotes and fulfills the zoo’s mission by performing the front-line functions within the Guest Services unit.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Operate the historic carousel and facilitate the guest experience, including greeting visitors, answering questions, crown control and enforcing carousel rules and policies.
- Provides information and assistance to the public in person or on the phone included but not limited to zoo hours, prices/fees, regulations, programs, products, exhibits, special events, classes, directions, lost items and zoo animal collection.
- Promotes and sells zoo products through independent operation of cashiering duties such as opening and closing of tills, general ticket selling and taking, handling various forms of currency, operating manual cash registers and/or computerized point of sales terminals, and completing nightly paperwork and deposit.
- Assists with cleaning, stocking and inventory of retail and/or rental products.
- Greets and directs visitors at zoo entry and helps with crowd control.
- Rectifies visitor disputes, complaints and issues or passes to appropriate individual.
- Responds to various Guest Services unit duties, as needed, such as parking and traffic oversight, assisting guests and groups on grounds, leading tours, preparing grounds for special events, and assisting security during emergencies.
- Set-up tables, chairs, boxes of supplies, and other necessary equipment.
- Completes simple office clerical tasks, when directed.
- Maintains a clean and organized work area at all times.
- Assists with related special projects.
- Performs other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Possess a professional, customer service-oriented demeanor.
- Strong communication and interpersonal skills.
- Ability to work successfully as a team member and independently.
- Enjoy working with the public and serving a diverse population.
- Good cash handling skills.
- Reliable and punctual attendance habits.
- Ability to provide high-quality customer service to a variety of customers.
- Ability to work a seasonal, non-standard/flexible schedule, which may include weekends, evenings and holidays.
- Commitment to the mission of the zoo and the institution’s Core Values.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to clearly communicate verbally. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
No certificates, licenses, or registrations required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions and may be required to stand or walk a large portion of their workday. The noise level in the work environment is usually moderate.
APPLICATION DIRECTIONS
Online application through our Jobs page is required; no other forms of application will be accepted. Please visit the main jobs page of www.zoo.org for full job posting, and to apply. Resume is REQUIRED when applying for this position. NO PHONE CALLS PLEASE.
APPLICATION DEADLINE: March 31, 2010
Woodland Park Zoo is an equal opportunity/affirmative action employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity/expression or any other characteristic protected by law.
Source:Zoo Services Associate (Seattle)
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