Project Manager with Contact Center experience (Issaquah)

BluWater Consulting (http://www.bluwater.com) is a leading IT consulting and staffing firm that blends business and industry insight to deliver exceptional results through a dedicated, highly-skilled, solution oriented culture. BluWater was recognized by Inc. Magazine as the 181st Fastest Growing Private Company in America (2007). In 2009, BluWater merged with Endeavor Consulting, uniting strengths in client relations, technology solutions and employee development. We’re currently seeking a Project Manager with prior contact center experience for a 6+ month contract.

Qualifications:

- 4-5 years of related experience, with a passions for process work

- Experience starting from scratch: Design complex processes and metrics to accommodate end users

- Efficient: timelines are short

- Quality of deliverables: Strong written, oral, and presentation skills, Experience with Visio, or process mapping tool, Develop metrics that will provide the most useful data for monitoring the process

- No need for knowledge of software development cycle

- High attention to detail, action oriented, ability to work within stringent timelines and to collaborate across departments to achieve results

- Listening skills: Asking the right questions, active listening skills, facilitate a requirements gathering session, one-on-one interviews

- Team player, the person will not be accountable or own the project

- Respond with appropriate feedback or follow up

- Comfortable dealing with ambiguity

- Communicate effectively with remote/virtual teams

- Develop detailed questions for business area experts by identifying the appropriate source of information

- Seek to determine customer/partner/client issues; investigate solutions, coordinate response from appropriate parties, and follow up with users to ensure final process is sign off on

- Familiar with SharePoint is a plus

- Must have call center/contact center experience

BluWater Consulting offers a competitive compensation package including benefits. We are an Equal Opportunity Employer that supports workplace diversity.

To be considered for this opportunity please submit your resume and cover letter to: 5600-32-MH304@apply.maxhire.net

Source:Project Manager with Contact Center experience (Issaquah)

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